18K Gold & Pearl-Beaded Stainless Steel Necklace – Elegant Wavy Chain

Returns Policy

Coffee Jewel accepts returns within 3 days of delivery. Items must be unused, unworn, and in their original packaging with all tags intact. Earrings, worn or altered items, clearance purchases, and gift cards are non-returnable.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours with your order number, clear photos, and a brief description of the issue. We will arrange a free replacement or full refund at no cost to you.

All returns require prior approval — please do not ship items back without authorisation. Return shipping costs are borne by the customer unless the item was faulty or incorrect. Once we receive and inspect your return, approved refunds are processed to your original payment method within 5–7 business days. Store credit refunds are issued within 24 hours. Every PVD gold-plated piece is backed by our Lifetime Warranty covering manufacturing defects.

To initiate a return or for any queries, contact us at contact@coffeejewel.com or WhatsApp +91-9187092617.

Shipping

Coffee Jewel offers free standard shipping on all orders above ₹499 within India. For orders below ₹499, a nominal shipping fee is calculated at checkout. All orders are processed within 24 hours of payment confirmation; orders placed on weekends or public holidays are processed on the next working day.

Estimated delivery times vary by location: 4–6 business days for metro cities (Mumbai, Delhi, Bangalore, Chennai, Hyderabad, Kolkata), 5–7 business days for tier-2 and tier-3 cities, and 7–10 business days for remote or rural areas. Actual delivery may vary due to courier delays, weather, or public holidays.

Once your order is dispatched, you will receive an SMS and/or email with a tracking link. If a delivery attempt fails due to an incorrect address or unavailability, the courier will retry. After multiple failed attempts, re-shipping charges may apply. Please double-check your shipping address before placing your order. Coffee Jewel currently ships within India only.

Every PVD gold-plated piece is backed by our Lifetime Warranty — our promise on all PVD gold-coated jewellery for the original owner. It covers unusual tarnishing, major colour fading, and PVD coating peeling or flaking under normal use, plus manufacturing defects in coating, finishing, clasps, links, or closures. It does not cover physical or accidental damage, chemical or water exposure, third-party repairs, or clearance and free items. If your piece qualifies after inspection, we may repair, re-coat, replace (subject to availability), or offer 50% store credit.

This piece is finished with PVD (Physical Vapour Deposition) gold plating - the most durable gold-plating method available. Using heat and a vacuum, a layer of real 18K gold is fused onto a solid stainless steel base, creating a bond far stronger and longer-lasting than conventional electroplating.

The result is jewellery that holds its rich, warm gold tone through everyday wear - resisting tarnishing, fading, and minor scratches, while staying gentle on sensitive skin.

Because we trust how long PVD lasts, every PVD gold-plated piece is backed by our Lifetime Warranty. With simple care - keeping it dry and away from perfumes and chemicals - it's built to shine for years.

Why it helps

• Real 18K gold fused to a stainless steel base
• PVD bonding for exceptional durability and fade resistance
• Hypoallergenic and skin-friendly
• Backed by our Lifetime Warranty