Privacy Policy

Privacy Policy

Your privacy matters to us. This Privacy Policy explains how Coffee Jewel (operated by Maurson, hereinafter referred to as "we", "us", or "our") collects, uses, and protects your personal information when you visit coffeejewel.com and make a purchase.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you visit or make a purchase from Coffee Jewel, we may collect the following types of information:

a) Personal Information You Provide

  • Full name
  • Email address
  • Phone number (including WhatsApp number)
  • Billing and shipping address
  • Payment information (processed securely via third-party payment gateways; we do not store card details)

b) Automatically Collected Information

  • IP address and browser type
  • Device information (mobile, desktop)
  • Pages visited and time spent on the website
  • Referring website or source
  • Cookies and session data

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Send order confirmation and shipping notifications
  • Respond to customer service enquiries via email or WhatsApp
  • Send promotional emails and offers (only if you have opted in)
  • Improve our website, products, and shopping experience
  • Prevent fraud and maintain security
  • Comply with legal obligations

3. Cookies

We use cookies to enhance your browsing experience on our website. Cookies are small text files placed on your device that help us remember your preferences, understand how you use our site, and show you relevant content.

You can choose to disable cookies through your browser settings. However, doing so may affect the functionality of certain parts of our website, including the shopping cart.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted partners only as necessary to operate our business, including:

  • Shipping & logistics partners - to deliver your order
  • Payment processors - to handle transactions securely (e.g., Razorpay, PayPal, Shopify Payments)
  • Email & marketing platforms - to send communications you've opted into
  • Analytics tools - to understand website usage (e.g., Google Analytics)

All third-party partners are contractually obligated to keep your data confidential and use it only for the purpose it was shared.

5. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. Our website is hosted on Shopify, which provides industry-standard SSL encryption for all transactions.

However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data (subject to legal and operational requirements)
  • Opt out of marketing communications at any time by clicking "Unsubscribe" in any email or contacting us directly

To exercise any of these rights, please contact us at contact@coffeejewel.com.

7. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.

8. Children's Privacy

Coffee Jewel is not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal data, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out:

  • Email: contact@coffeejewel.com
  • WhatsApp: +91- 9187092617
  • Address: Hariom Park, Ambernath, Thane, Maharashtra – 421501

Last updated: April 2026