Refund Policy

Refund & Returns Policy

At Coffee Jewel, we want you to love every piece you receive. If something isn't quite right, we're here to help. Please read our policy carefully before raising a request.

1. Return Window

We accept return requests within 3 days of delivery. After 3 days, we are unable to offer a refund or exchange.

To be eligible for a return, your item must be:

  • Unused, unworn, and in its original condition
  • In the original packaging with all tags intact
  • Accompanied by your order number or proof of purchase

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items that have been worn, used, or altered
  • Items with visible damage caused after delivery
  • Items purchased during final sale or clearance promotions
  • Earrings (for hygiene reasons, unless defective or damaged on arrival)
  • Gift cards

3. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the item and packaging
  • A brief description of the issue

We will arrange a replacement or full refund at no cost to you.

4. How to Initiate a Return

To start a return, please contact us at:

Please do not send your item back without prior approval. Returns sent without authorisation will not be accepted.

Once your return is approved, we will share the return shipping address and instructions. Return shipping costs are to be borne by the customer unless the item is damaged or incorrect.

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the refund status within 2–3 business days. If approved:

  • Refunds are processed to your original payment method within 5–7 business days
  • Store credit refunds are issued within 24 hours of approval

Please note that your bank or payment provider may take additional time to process and post the refund.

6. Exchanges

We offer exchanges for a different size or style, subject to availability. To request an exchange, contact us within 7 days of delivery with your order details and preferred replacement.

7. Warranty

All Coffee Jewel pieces come with a 3-month warranty covering manufacturing defects, including peeling, flaking, or discolouration of the gold plating under normal use. If your plating wears off within the warranty period through regular, everyday wear, we will replace the piece or offer a suitable resolution free of charge.

This warranty does not cover normal wear and tear over time, tarnishing or plating damage due to exposure to perfumes, chemicals, water, sweat, or rough handling, or any damage caused by misuse or improper storage. To claim your warranty, contact us at contact@coffeejewel.com or WhatsApp +91-9187092617 with your order number and clear photos of the issue.

8. Contact Us

If you have any questions about your order or this policy, our team is happy to help:

  • Email: contact@coffeejewel.com
  • WhatsApp: +91- 9187092617
  • Address: Hariom Park, Ambernath, Thane, Maharashtra – 421501

Last updated: April 2026