Refund Policy

Refund & Returns Policy

At Coffee Jewel, we want you to love every piece you receive. If something isn't quite right, we're here to help. Please read our policy carefully before raising a request.

1. Return Window

We accept return requests within 3 days of delivery. After 3 days, we are unable to offer a refund or exchange.

To be eligible for a return, your item must be:

  • Unused, unworn, and in its original condition
  • In the original packaging with all tags intact
  • Accompanied by your order number or proof of purchase

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items that have been worn, used, or altered
  • Items with visible damage caused after delivery
  • Items purchased during final sale or clearance promotions
  • Earrings (for hygiene reasons, unless defective or damaged on arrival)
  • Gift cards

3. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the item and packaging
  • A brief description of the issue

We will arrange a replacement or full refund at no cost to you.

4. How to Initiate a Return

To start a return, please contact us at:

Please do not send your item back without prior approval. Returns sent without authorisation will not be accepted.

Once your return is approved, we will share the return shipping address and instructions. Return shipping costs are to be borne by the customer unless the item is damaged or incorrect.

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the refund status within 2–3 business days. If approved:

  • Refunds are processed to your original payment method within 5–7 business days
  • Store credit refunds are issued within 24 hours of approval
  • In case of a COD (Cash on delivery) order, we can only provide store credits as a refund option.

Please note that your bank or payment provider may take additional time to process and post the refund.

Note: The CoD Fee charged for Pay on Delivery (or COD) is considered non-refundable and will not be refunded once the order has been shipped.

6. Exchanges

We offer exchanges for a different size or style, subject to availability. To request an exchange, contact us within 7 days of delivery with your order details and preferred replacement.

7. Warranty

Coffee Jewel offers two levels of warranty, depending on the type of plating:

  • Lifetime Warranty — PVD gold-plated jewellery: All pieces clearly marked as PVD gold-plated/coated are covered for the lifetime of the product under normal use, for the original purchaser. This covers unusual tarnishing, major colour fading, and PVD coating peeling or flaking, as well as manufacturing defects in coating, finishing, clasps, links, or closures.
  • 6-Month Warranty — all other gold-plated jewellery: All other gold-plated pieces are covered for 6 months from the date of delivery against manufacturing defects, including peeling, flaking, or discolouration of the plating under normal, everyday use.

If your piece qualifies after inspection, we will repair, re-coat, or replace it (subject to availability), or offer a suitable resolution.

This warranty does not cover normal wear and tear over time; physical or accidental damage (scratches, dents, bending, dropping); tarnishing or plating damage from exposure to perfumes, chemicals, water, sweat, or rough handling; misuse or improper storage; third-party repairs or alterations; or free gifts and clearance items.

To claim your warranty, contact us at contact@coffeejewel.com or WhatsApp +91-9187092617 with your order number and clear photos of the issue. For full details, see our Lifetime Warranty page.

8. Contact Us

If you have any questions about your order or this policy, our team is happy to help:

Last updated: June 2026